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Sales Policies
- All our items are original and are guaranteed against any manufacturing defect.
- Damages suffered during shipment by courier are not our responsibility.
- Before making your purchase, remember that if you have any questions or comments about our products, you can contact us by email at ecommerce@vinoselcielo.com
- Once you have placed your order on our website, you will receive an email confirming your purchase.
- It is essential that when registering on our website you provide your correct and complete data for shipping. Errors in address entries are the responsibility of the customer.
- Payment confirmations received after 3:00 p.m. (GMT-6) are processed on the following business day.
- Orders received on Saturday after noon will be delivered starting on Monday.
- You will receive the tracking number no later than the second business day after your payment confirmation.
- The shipping company that Vinos El Cielo hires to make shipments is the company Paquete Express.
- Delivery times are subject to the Express Package delivery policies (2 to 6 business days). Except in the case of pre-sale of launch wines, which will be subject to the date indicated for each product.
- All sales are final.
- Heaven will track your purchase until you have the package in your hands.
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