Sales policies
- All our articles are original and guaranteed against any manufacturing defect.
- Damages suffered during shipment by courier are not our responsibility.
- Before making your purchase, please remember that if you have any questions or comments about our products, you can contact us by email at [email protected].
- Once you have placed your order on our website you will receive an email confirmation of your purchase.
- It is indispensable that at the moment of registering in our web page you provide your correct and complete data for the shipment, the errors in the captures of the addresses, are responsibility of the client.
- Payment confirmations received after 15:00 hrs (GMT-6) in the afternoon are processed until the next business day.
- Orders received on Saturday after noon will be delivered starting Monday.
- You will receive the guide number no later than the second business day after your payment confirmation.
- The parcel service that Vinos El Cielo hires for shipments is Paquete Express.
- Delivery times are subject to the Express Package delivery policies (2 to 6 business days). Except in the case of pre-sale of launch wines, which will be subject to the date indicated for each product.
- All sales are final.
- El Cielo will track your purchase until you have the package in your hands.