Privacy Notice
Privacy Notice Hotels and Vineyards of the Guadalupe Valley SA de CV
Responsible
In compliance with the Federal Law on the Protection of Personal Data Held by Private Parties, Hoteles y Viñedos del Valle de Guadalupe SA de CV informs you that it is responsible for your personal data and that we are a business group Vineyard, Winery, Restaurant and Cafeteria that offers visitors different oenological, gastronomic and cultural experiences.
We are located at: Guadalupe - El Tigre Highway, KM 7.5 P 118 Colonia: Ejido el Porvenir, El Porvenir, Ensenada, Baja California CP. 22755 Our telephone numbers are: (646) 6881028 and (646) 6881902. Hoteles y Viñedos del Valle de Guadalupe SA de CV is responsible for Data Protection, who can be contacted at the email address: contacto@vinoselcielo.com
This Privacy Notice is part of the website
www.vinoselcielo.com
One of the priorities of Hoteles y Viñedos del Valle de Guadalupe SA de CV is to respect the privacy of its users and keep all the information and personal data it collects safe, in such a way that you will share information only with Hoteles y Viñedos del Valle de Guadalupe SA de CV
Information requested
Among the data requested on our website are:
Name
Surnames
Password
Country
State
Date of birth
Billing or shipping address
If you use our online service, we will request bank and/or credit card information such as :
Banking information
Name
Address
Phone
SENSITIVE DATA
Hoteles y Viñedos del Valle de Guadalupe SA de CV does not request sensitive data on its website.
Use of information
To receive information via email:
Your data will be processed for the following purposes: (I) to provide you with the information you have requested; (II) in the event that you purchase a product or contract a service, to perfect, comply with and control the correct fulfillment of the contract; (III) to comply with the legal obligations of Hoteles y Viñedos del Valle de Guadalupe SA de CV, and (IV) to send you promotional communications, in the event that you have expressly requested this (at the time of registration on our website, using the corresponding box or in the section for this purpose within the website of Hoteles y Viñedos del Valle de Guadalupe SA de CV).
Content: Hoteles y Viñedos del Valle de Guadalupe SA de CV will send you promotional communications related to any product or service available on our website.
Media: Hoteles y Viñedos del Valle de Guadalupe SA de CV will send you these communications by email.
Hoteles y Viñedos del Valle de Guadalupe SA de CV uses the requested information to provide the services and products you have requested, to conduct internal studies on the demographic data and interests of our users and to provide the same with the most satisfactory experience when visiting our site and acquiring our services. It also uses it to inform our users about new products or services that are related to those contracted or acquired by the client, to comply with obligations contracted with our clients, to evaluate the quality of the service, to inform about changes to our products or services and to provide better service to the user. The information provided to us is for the exclusive use of Hoteles y Viñedos del Valle de Guadalupe SA de CV Hoteles y Viñedos del Valle de Guadalupe SA de CV requests information that allows us to contact clients or users when necessary. The information requested is used during the registration process, when contracting a service or purchasing a product online.
What are cookies and how are they used?
Cookies are text files that are automatically downloaded and stored on the hard drive of the user's computer when browsing a specific Internet page. They allow the Internet server to remember some data about the user, including their preferences for viewing pages on that server, username and password. In some sections of our site we require that the client has cookies enabled since some of the functionalities require them to work. Cookies allow us to: a) recognize you when you enter our sites and offer you a personalized experience, b) know the personal configuration of the site specified by you, for example, cookies allow us to detect the bandwidth you have selected when entering the home page of our sites, so that we know what type of information is advisable to download, c) calculate the size of our audience and measure some traffic parameters, since each browser that accesses our sites acquires a cookie that is used to determine the frequency of use and the sections of the sites visited, thus reflecting your habits and preferences, information that is useful to us to improve the content, headlines and promotions for users. Cookies also help us track some activities, for example, in some of the surveys we launch online, we can use cookies to detect if the user has already filled out the survey and avoid displaying it again, in case he or she has done so. However, cookies will allow you to take advantage of the most beneficial features we offer, so we recommend that you leave them activated. Cookies will not be used to identify users, except in cases where possible fraudulent activities are being investigated.
In the case of the use of cookies, the "help" button found on the toolbar of most browsers will tell you how to avoid accepting new cookies, how to have the browser notify you when you receive a new cookie or how to disable all cookies.
Limitation of use and disclosure of information
The information provided by the user is secured by a personal identification number that only the user can access and which only he or she has knowledge of. We recommend that you do not reveal your password to anyone. El Cielo Valle de Guadalupe will not request your password in any unsolicited phone call or email. In this regard, the team of collaborators at El Cielo Valle de Guadalupe has focused its efforts on offering the most modern and updated technology in order to offer you the greatest possible security. You can stop receiving promotional messages by landline or cell phone, stop receiving emails or advertising through postal mail, by requesting your cancellation by calling (646) 6881028 and (646) 6881902.
ARCO Rights (Access, Rectification, Cancellation and Opposition)
Hoteles y Viñedos del Valle de Guadalupe SA de CV is responsible for Data Protection, and can be contacted by email or by calling (646) 6881028 and (646) 6881902.
The procedure for the "User" to exercise his/her ARCO rights and revoke the consent granted is:
As the owner of personal data, the Owner may exercise the ARCO rights (access, cancellation, rectification and opposition to the processing of their personal data), or revoke the consent given to Hoteles y Viñedos del Valle de Guadalupe SA de CV, for the processing of their personal data, by sending their request directly to Hoteles y Viñedos del Valle de Guadalupe SA de CV through the email account: www.vinoselcielo.com
This request must contain at least: (a) name and address or other means to communicate the response to your request; (b) documents proving your identity or, where applicable, legal representation; (c) a clear and precise description of the personal data for which you are requesting to exercise any of the ARCO rights; (d) an express statement to revoke your consent to the processing of your personal data and therefore, to ensure that they are not used; (d) any other element that facilitates the location of the personal data.
Within a maximum period of 15 (fifteen) business days we will respond to your request and inform you of its origin.
Hoteles y Viñedos del Valle de Guadalupe SA de CV advises users to update their data whenever there is any change, as this will allow us to provide a more personalized service.
Transfers of information to third parties
Hoteles y Viñedos del Valle de Guadalupe SA de CV does not transfer data, it only makes referrals to comply with the aforementioned uses and to comply with the obligations contracted with our clients for the purchase of a product or service.
Hoteles y Viñedos del Valle de Guadalupe SA de CV assumes no obligation to maintain the confidentiality of any other information provided by the user, including information provided by the user through newsletters and online chats, as well as information obtained through the cookies described in section 3, the foregoing in terms of the provisions of article 109 of the Federal Copyright Law and section I, of article 76 bis of the Federal Consumer Protection Law.
Security
When contracting a service or purchasing a product online, bank details will be requested for which we are committed to offering security and confidentiality of the data you provide us. To do this, we have a secure server under the SSL (Secure Socket Layer) protocol so that the information you send us is transmitted encrypted to ensure its protection. To verify that you are in a protected environment, make sure that an "S" appears in the navigation bar "httpS"://.
Changes to the privacy notice
We reserve the right to make changes or updates to this privacy notice at any time, in order to address legislative or jurisprudential developments, internal policies, new requirements for the provision or offering of our services or products and market practices. In the event of changes to the Privacy Notice, we will notify you through an email that you have registered for such purposes or you may see them reflected on our website mentioned above.
Acceptance of the terms
If the user uses the services on any of the sites of Hoteles y Viñedos del Valle de Guadalupe SA de CV, it means that he or she has read, understood and agreed to the terms set forth above.
Authority If the user considers that his/her rights regarding the protection of personal data have been violated, he/she has the right to go to the corresponding authority to defend his/her exercise of these rights. The authority is the Federal Institute for Access to Information and Data Protection (IFAI), whose website is: www.ifai.mx.
The date of the last update to this privacy notice: December 22, 2015